RG System incident

Performance issues on the Dashboard

Resolved after 6 hours 35 minutes, affecting API Cluster and Dashboard Cluster and 1 more, on September 16, 2026.

monitoring Sep 16, 2026, 11:20 AM UTC

Our services are back up and running. We are currently catching up on data processing, which may cause occasional minor slowdowns. Thank you for your patience.

Started
Sep 16, 2026, 08:02 AM UTC
Resolved
Sep 16, 2026, 02:37 PM UTC
Duration
6h 35m
Detected by Pingoru
Sep 16, 2026, 08:02 AM UTC

Affected components

API ClusterDashboard ClusterAssist by RG SystemAgents Listeners Cluster (Lisa)Microsoft 365 Backup

Update timeline

  1. identified Sep 16, 2026, 08:02 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 16, 2026, 11:20 AM UTC

    Our services are back up and running. We are currently catching up on data processing, which may cause occasional minor slowdowns. Thank you for your patience.

  3. resolved Sep 16, 2026, 02:37 PM UTC

    This incident has been resolved.

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