RG System Outage History

RG System is up right now

Pingoru has recorded 50 incidents for RG System: 6 in the last 12 months and 3 in the last 90 days.

Source: status.rgsystem.com

50incidents recorded
6last 12 months
3last 90 days
31 hourstypical duration

Incidents, newest first

Minor September 16, 2026 Performance issues on the Dashboard 6h 35m API Cluster, Dashboard Cluster, Assist by RG System, Agents Listeners Cluster (Lisa) and 1 more

Started Sep 16, 2026, 08:02 AM UTC· resolved Sep 16, 2026, 02:37 PM UTC

  1. identified Sep 16, 2026, 08:02 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 16, 2026, 11:20 AM UTC

    Our services are back up and running. We are currently catching up on data processing, which may cause occasional minor slowdowns. Thank you for your patience.

  3. resolved Sep 16, 2026, 02:37 PM UTC

    This incident has been resolved.

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Major September 2, 2026 Login perturbation 5m Dashboard Cluster

Started Sep 02, 2026, 12:40 PM UTC· resolved Sep 02, 2026, 12:45 PM UTC

  1. investigating Sep 02, 2026, 12:40 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 02, 2026, 12:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 02, 2026, 12:45 PM UTC

    This incident has been resolved.

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Minor August 26, 2026 Agent MAC service is currently degraded 6d 20h Agents Listeners Cluster (Lisa)

Started Aug 26, 2026, 04:07 PM UTC· resolved Sep 02, 2026, 12:37 PM UTC

  1. identified Aug 26, 2026, 04:07 PM UTC

    Our technical team has identified a failure in the agent synchronization service for some Mac. Mac Agents are currently disconnected and commands cannot be executed. We're actively working on a solution and expect to restore service within the next few hours.

  2. resolved Sep 02, 2026, 12:37 PM UTC

    Si votre Agent Mac se déconnecte ou reste hors ligne et que vous avez besoin de le remettre en ligne rapidement, nous vous proposons une solution de réinstallation simple mais manuelle. Vous pouvez retrouver vos agents Mac hors ligne en vous positionnant sur votre nœud racine >> le menu pedigree >>filtrer par [Plateforme] >> MacOS Téléchargez le package à l'URL suivante : https://dashboard.rg-supervision.com/download/rgsupv.pkg exécutez-le et suivez les étapes. Le mot de passe administrateur de la machine peut vous être demandé au lancement du pkg. Une fois l'exécution terminée, confirmez que le statut est repassé à "En ligne" dans le dashboard RG System Suite. Cette opération ne peut pas être initiée depuis RG System Suite et doit être réalisée directement sur les Mac impactés ou via un outil de prise en main à distance. Si vous rencontrez la moindre difficulté, notre équipe support se tient à votre disposition pour vous accompagner et nous vous prions de nous excuser pour la gêne occasionnée. 04 11 80 37 15 [email protected] L'équipe Septeo IT Solutions

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Notice June 24, 2026 Performance degradation on email 6h 10m

Started Jun 24, 2026, 02:14 PM UTC· resolved Jun 24, 2026, 08:24 PM UTC

  1. identified Jun 24, 2026, 02:14 PM UTC

    We encountered a degradation in email delivery. Some delays may be experienced.

  2. monitoring Jun 24, 2026, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 08:24 PM UTC

    This incident has been resolved.

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Notice March 19, 2026 Performance degradation on ASSIST 8h 20m Assist by RG System

Started Mar 19, 2026, 02:01 PM UTC· resolved Mar 19, 2026, 10:22 PM UTC

  1. investigating Mar 19, 2026, 02:01 PM UTC

    We are currently investigating this issue.

  2. identified Mar 19, 2026, 03:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 19, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 19, 2026, 10:22 PM UTC

    This incident has been resolved.

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Major February 10, 2026 General instabilities 2h 20m API Cluster, Dashboard Cluster, Assist by RG System, Agents Listeners Cluster (Lisa)

Started Feb 10, 2026, 08:30 AM UTC· resolved Feb 10, 2026, 10:50 AM UTC

  1. investigating Feb 10, 2026, 08:30 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 10, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2026, 10:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2025 Global backup Files & Datas Service issue 1h 59m Europe #11, Europe #13, Europe #14, Europe #15 and 6 more

Started Apr 03, 2025, 07:34 AM UTC· resolved Apr 03, 2025, 09:33 AM UTC

  1. identified Apr 03, 2025, 07:34 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 03, 2025, 09:33 AM UTC

    This incident has been resolved.

Read the full incident report →