RFPIO incident

Some customers reported login issues

Resolved after 31 minutes, affecting US Pod1, on February 24, 2025.

resolved Feb 24, 2025, 04:54 PM UTC

The incident has been resolved. RCA: A sudden increase in search service temporarily affected application accessibility. Our team acted immediately to restore the service and has implemented improvements to ensure stability moving forward.

Started
Feb 24, 2025, 04:22 PM UTC
Resolved
Feb 24, 2025, 04:54 PM UTC
Duration
31m
Detected by Pingoru
Feb 24, 2025, 04:22 PM UTC

Affected components

US Pod1

Update timeline

  1. investigating Feb 24, 2025, 04:50 PM UTC

    We are currently investigating the issue.

  2. identified Feb 24, 2025, 04:52 PM UTC

    A disruption in one of our services has caused login issues for some customers in a US region. We have identified the affected service and are actively working to restore it.

  3. monitoring Feb 24, 2025, 04:53 PM UTC

    The affected service has been restored. We are continuing to monitor our services.

  4. resolved Feb 24, 2025, 04:54 PM UTC

    The incident has been resolved. RCA: A sudden increase in search service temporarily affected application accessibility. Our team acted immediately to restore the service and has implemented improvements to ensure stability moving forward.

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