Resolved after 1 hour 31 minutes, affecting EU Pod1, on August 17, 2026.
The team has implemented the fix, and we are closely monitoring the stability of the services.
Affected components
EU Pod1
Update timeline
- investigating Aug 17, 2026, 03:04 PM UTC
We are currently investigating an issue where some of the customers were unable to use AI features.
- identified Aug 17, 2026, 03:04 PM UTC
We have identified the cause of the issue, and the team is working on a fix.
- monitoring Aug 17, 2026, 04:21 PM UTC
The team has implemented the fix, and we are closely monitoring the stability of the services.
- resolved Aug 17, 2026, 04:35 PM UTC
AI services have been restored and are now functioning normally.
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