RevSpring incident

Amazon Web Services Incident Impacting Email and SMS Delivery

Resolved after 17 hours 2 minutes, affecting PRES Platform (Oaks, PA) and ICL Platform (Livonia, MI) and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 09:55 PM UTC

AWS services are stable and we continue to monitor system performance. RevSpring services are processing requests and traffic as normal.

Started: Oct 20, 2025, 07:44 PM UTC
Resolved: Oct 21, 2025, 12:46 PM UTC
Duration: 17h 2m
Detected by Pingoru: Oct 20, 2025, 07:44 PM UTC

Affected components

PRES Platform (Oaks, PA)ICL Platform (Livonia, MI)Maestro Platform (Arden Hills, MN and Nashville, TN)

Update timeline

identified Oct 20, 2025, 07:44 PM UTC

We are experiencing intermittent issues with SMS and email due to the ongoing AWS incident (https://health.aws.amazon.com/health/status). We are monitoring and pausing campaigns as issues present, and releasing messages as performance improves.
monitoring Oct 20, 2025, 09:55 PM UTC

AWS services are stable and we continue to monitor system performance. RevSpring services are processing requests and traffic as normal.
resolved Oct 21, 2025, 12:46 PM UTC

This incident has been resolved.

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