Resolved after 21 hours 32 minutes, affecting PersonaPay and eVokePay, on December 29, 2025.
Performance has remained stable and we are closing this incident.
Affected components
Update timeline
- identified Dec 29, 2025, 06:26 PM UTC
We have identified degradation in our portal and users may be having trouble logging in or accessing certain pages or features. We are investigating the issue and expect to resolve it momentarily.
- identified Dec 29, 2025, 08:31 PM UTC
We have implemented database changes and continue to work this issue. Updates will continue.
- monitoring Dec 29, 2025, 10:32 PM UTC
A fix has been implemented and we are monitoring results. Payments are being completed in the portal successfully. Thank you for your patience. A root cause analysis is in progress.
- monitoring Dec 30, 2025, 03:55 PM UTC
Performance has remained stable and we are closing this incident.
- resolved Dec 30, 2025, 03:58 PM UTC
This incident has been resolved.
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