Resolved after 5 hours 5 minutes, affecting PersonaPay and eVokePay, on January 2, 2026.
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
Affected components
Update timeline
- investigating Jan 02, 2026, 06:01 PM UTC
We have slowness in PersonaPay and are investigating the issue. Some pages fail to load.
- investigating Jan 02, 2026, 06:47 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 02, 2026, 07:37 PM UTC
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
- monitoring Jan 02, 2026, 08:00 PM UTC
We have intermittent degradation and the team continues to work the issue.
- monitoring Jan 02, 2026, 08:54 PM UTC
We have rolled back changes previously made and are continuing to work the issue.
- monitoring Jan 02, 2026, 09:23 PM UTC
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments. The customer facing portal will remain unavailable while we continue to work the issue.
- monitoring Jan 02, 2026, 09:53 PM UTC
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
- resolved Jan 02, 2026, 11:06 PM UTC
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
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