Resolved after 4 days 22 hours, affecting MySecureBill and Maestro Platform (Arden Hills, MN and Nashville, TN), on October 25, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 25, 2024, 03:50 PM UTC
A connectivity issue has been found in our datacenter that is preventing some Maestro client sites from being reached. Those sites are the FTP sites for file transfers, myEasyView and mySecureBill. At this time, only a small group of clients are impacted. We are working with our provider to resolve the issue. Update to be provided within 1 hour.
- monitoring Oct 25, 2024, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2024, 02:13 PM UTC
This issue was contained to 15 clients and was resolved on 10/25/2024.
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