Resolved after 21 hours 5 minutes, affecting PersonaPay and eVokePay and MySecureBill, on December 29, 2024.
Some patient payments are failing due to an upstream issue at Worldpay. Worldpay is a payment processing company and provides payment and technology services to merchants and financial institutions globally. The issue was reported as early as 8:50am CT, and is improving. Many customers are now able to make successful payments, as of 11:28am CT. We will continue to monitor the issue.
Affected components
Update timeline
- identified Dec 29, 2024, 05:29 PM UTC
Some patient payments are failing due to an upstream issue at Worldpay. Worldpay is a payment processing company and provides payment and technology services to merchants and financial institutions globally. The issue was reported as early as 8:50am CT, and is improving. Many customers are now able to make successful payments, as of 11:28am CT. We will continue to monitor the issue.
- resolved Dec 30, 2024, 02:34 PM UTC
After monitoring, Worldpay payments remain stable. This incident is resolved.
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