RevSpring incident
File Management tab in PersonaPay and eVokePay temporarily unavailable
Resolved after 22 hours 45 minutes, affecting PersonaPay and eVokePay, on April 7, 2025.
We have identified an issue impacting the file management tab in PersonaPay and eVokePay. This only impacts customer support staff and is not patient or consumer facing. Currently, no reports can be ran from the user interface, however RevSpring employees can access all reports. Until resolved, if a customer needs a report exported, RevSpring staff will facilitate. A fix is not yet scheduled. Contact a support team member for assistance or create a ticket at https://revspringinc.atlassian.net/servicedesk/customer/portal/3.
Affected components
Update timeline
- identified Apr 07, 2025, 05:28 PM UTC
We have identified an issue impacting the file management tab in PersonaPay and eVokePay. This only impacts customer support staff and is not patient or consumer facing. Currently, no reports can be ran from the user interface, however RevSpring employees can access all reports. Until resolved, if a customer needs a report exported, RevSpring staff will facilitate. A fix is not yet scheduled. Contact a support team member for assistance or create a ticket at https://revspringinc.atlassian.net/servicedesk/customer/portal/3.
- resolved Apr 08, 2025, 04:14 PM UTC
This incident has been resolved.
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