Resolved after 1 hour 10 minutes, affecting AI features, on August 6, 2026.
Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved. We will provide a final update shortly.
Affected components
Update timeline
- investigating Aug 06, 2026, 05:04 PM UTC
We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time. We will provide an update as soon as we have more information.
- identified Aug 06, 2026, 05:06 PM UTC
We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options. We will post another update as soon as we have more information.
- monitoring Aug 06, 2026, 05:16 PM UTC
Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved. We will provide a final update shortly.
- resolved Aug 06, 2026, 06:14 PM UTC
Rico continues recovered and stable, we consider the incident resolved.
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