Resolved after 5 hours 30 minutes, affecting Apple Receipt Server, on October 8, 2025.
We haven't seen any errors for about two hours now. All the impacted receipts have been replayed so there is no customer impact.
Affected components
Update timeline
- monitoring Oct 08, 2025, 07:52 AM UTC
We are seeing an increase in 500 error responses from Apple's App Store server APIs. To prevent this from impacting customers, we have enabled an outage mode that grants a temporary short-lived entitlement when a purchase is unable to be validated due to a 500 error from Apple. Once the error rate returns to normal, we'll disable the outage mode mitigation.
- monitoring Oct 08, 2025, 07:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 01:22 PM UTC
We haven't seen any errors for about two hours now. All the impacted receipts have been replayed so there is no customer impact.
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