Resolved after 1 day, affecting FlexNet Operations ALM End User Portal UAT NAM1 and FlexNet Operations ALM End User Portal UAT NAM4 and 1 more, on September 30, 2026.
Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.
Affected components
Update timeline
- investigating Sep 30, 2026, 05:00 PM UTC
We are currently experiencing an issue with file download in the UAT NAM environments. Functionality impacted by this issue may include, but is not limited to, the following: - Newly uploaded file download - Old files download Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.
- identified Sep 30, 2026, 06:31 PM UTC
We have identified the root cause of the issue and a fix will be deployed during the maintenance which is already scheduled for Sep 30, 20:30 - 21:00 PDT.
- identified Oct 01, 2026, 11:02 AM UTC
We are still continuing to work on a fix for this issue.
- monitoring Oct 01, 2026, 01:23 PM UTC
A fix has been implemented, and we are currently monitoring the system before formally resolving the incident. Please note that files uploaded within the last 48 hours may require additional time to automatically synchronize before they become available for download.
- resolved Oct 01, 2026, 05:33 PM UTC
Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.
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