Retool incident
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Resolved after 5 days 21 hours, affecting Resource Queries, on April 21, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Apr 21, 2026, 05:16 PM UTC
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
- investigating Apr 21, 2026, 11:39 PM UTC
We are still investigating this issue.
- identified Apr 22, 2026, 05:31 PM UTC
We've identified the issue and a fix is being prepared
- monitoring Apr 22, 2026, 10:01 PM UTC
We've deployed a fix and are monitoring the results.
- investigating Apr 23, 2026, 05:00 PM UTC
We are still investigating this issue.
- monitoring Apr 24, 2026, 02:36 AM UTC
We've deployed another attempted fix and are monitoring the results.
- monitoring Apr 25, 2026, 12:09 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 27, 2026, 02:49 PM UTC
This incident has been resolved.
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