Retool incident

Elevated Latency on Query Execution (Retool Cloud)

Resolved after 7 days 6 hours, affecting Resource Queries, on October 5, 2026.

monitoring Oct 08, 2026, 09:20 PM UTC

We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.

Started
Oct 05, 2026, 03:49 PM UTC
Resolved
Oct 12, 2026, 10:42 PM UTC
Duration
7d 6h
Detected by Pingoru
Oct 05, 2026, 03:49 PM UTC

Affected components

Resource Queries

Update timeline

  1. investigating Oct 05, 2026, 03:49 PM UTC

    Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.

  2. investigating Oct 05, 2026, 10:06 PM UTC

    Some users may see improved query latency, but we are continuing to investigate.

  3. monitoring Oct 06, 2026, 02:44 AM UTC

    Some changes have been deployed, and we are monitoring the results

  4. investigating Oct 06, 2026, 02:40 PM UTC

    We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.

  5. investigating Oct 06, 2026, 07:03 PM UTC

    The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.

  6. monitoring Oct 06, 2026, 11:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. investigating Oct 07, 2026, 03:21 PM UTC

    This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.

  8. investigating Oct 07, 2026, 10:19 PM UTC

    Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.

  9. monitoring Oct 08, 2026, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  10. monitoring Oct 08, 2026, 09:20 PM UTC

    We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.

  11. resolved Oct 12, 2026, 10:42 PM UTC

    Query performance is back to normal and the incident is resolved.

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