Retool incident

Downstream Email Service Provider Outage

Resolved after 4 hours 6 minutes, affecting Email Server, on May 14, 2025.

identified May 14, 2025, 06:50 PM UTC

Platform features relying on email sending (invites, password reset etc) will be degraded until the outage is resolved Data connectors using the Retool Email resource type are NOT affected at this time. They should continue to be fully functional.

Started
May 14, 2025, 06:50 PM UTC
Resolved
May 14, 2025, 10:56 PM UTC
Duration
4h 6m
Detected by Pingoru
May 14, 2025, 06:50 PM UTC

Affected components

Email Server

Update timeline

  1. identified May 14, 2025, 06:50 PM UTC

    Platform features relying on email sending (invites, password reset etc) will be degraded until the outage is resolved Data connectors using the Retool Email resource type are NOT affected at this time. They should continue to be fully functional.

  2. resolved May 14, 2025, 10:56 PM UTC

    Provider has fully recovered.

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