Retool incident

Intermittent increases in backend failures and latency

Resolved after 2 days 23 hours, affecting Classic web app, on October 17, 2025.

resolved Oct 20, 2025, 07:13 PM UTC

No additional instability was witnessed over the weekend, this incident is being marked resolved.

Started
Oct 17, 2025, 07:32 PM UTC
Resolved
Oct 20, 2025, 07:13 PM UTC
Duration
2d 23h
Detected by Pingoru
Oct 17, 2025, 07:32 PM UTC

Affected components

Classic web app

Update timeline

  1. investigating Oct 17, 2025, 07:32 PM UTC

    We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.

  2. investigating Oct 17, 2025, 11:19 PM UTC

    we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions

  3. investigating Oct 17, 2025, 11:20 PM UTC

    we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions (typo below)

  4. resolved Oct 20, 2025, 07:13 PM UTC

    No additional instability was witnessed over the weekend, this incident is being marked resolved.

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