Resolved after 1 hour 30 minutes, affecting Classic web app, on January 13, 2026.
This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.
Affected components
Update timeline
- investigating Jan 13, 2026, 05:32 PM UTC
We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)
- investigating Jan 13, 2026, 05:32 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 13, 2026, 06:12 PM UTC
A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.
- resolved Jan 13, 2026, 07:02 PM UTC
This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.
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