Resolved after 9 hours 37 minutes, affecting RetoolDB, on February 3, 2026.
We are continuing to work on a fix for this issue.
Affected components
RetoolDB
Update timeline
- identified Feb 03, 2026, 10:03 PM UTC
We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.
- identified Feb 03, 2026, 10:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 03, 2026, 11:07 PM UTC
This incident has been resolved.
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