Retool incident
[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
Resolved after 2 hours 27 minutes, affecting Resource Queries and RetoolDB, on April 16, 2026.
Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
Affected components
Update timeline
- investigating Apr 16, 2026, 03:49 PM UTC
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
- identified Apr 16, 2026, 05:01 PM UTC
We have identified the potential root cause of this issue and are implementing a fix
- monitoring Apr 16, 2026, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 06:17 PM UTC
Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
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