Retell AI incident
Speech-to-speech calls failing due to a provider permission issue
Resolved after 15 hours 5 minutes, on October 24, 2026.
Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with openAI speech-to-speech model caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.
Update timeline
- resolved Oct 25, 2026, 11:51 PM UTC
Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with openAI speech-to-speech model caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.
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