Retell AI incident

Transfer Phone Number and Custom Tool Issues

Resolved on June 19, 2025, affecting Phone Call.

resolved Jun 19, 2025, 02:09 AM UTC

We have identified and fixed issues affecting transfer phone number with static number and missing call objects in custom tool invocations. Both issues have been fully resolved after 1 hour and 20 minutes of downtime.

Started
Jun 19, 2025, 02:09 AM UTC
Resolved
Jun 19, 2025, 02:09 AM UTC
Duration
–
Detected by Pingoru
Jun 19, 2025, 02:09 AM UTC

Affected components

Phone Call

Update timeline

  1. resolved Jun 19, 2025, 02:09 AM UTC

    We have identified and fixed issues affecting transfer phone number with static number and missing call objects in custom tool invocations. Both issues have been fully resolved after 1 hour and 20 minutes of downtime.

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