Retell AI incident
Agent not responding to users when interruption setting it low
Resolved on June 21, 2025.
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include - Custom LLM not requesting responses - Retell agents not responding to user response 10:48am: A fix is being pushed, we start to see the issue get mitigated. 11:50am: Fix fully rolled out.
Update timeline
- resolved Jun 21, 2025, 06:52 PM UTC
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include - Custom LLM not requesting responses - Retell agents not responding to user response 10:48am: A fix is being pushed, we start to see the issue get mitigated. 11:50am: Fix fully rolled out.
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