Retell AI incident
Conversation Flow agent potentially stay silent after function node
Resolved on July 14, 2025.
3am: a culprit release was deployed, leading to some of the conversation flow agents stay silent after a function. It happens when a function and response is happening at same time, and is due to a message order issue before feeding to LLM. 8am: a fix is being deployed 8:30am: fix is fully deployed
Update timeline
- resolved Jul 14, 2025, 03:38 PM UTC
3am: a culprit release was deployed, leading to some of the conversation flow agents stay silent after a function. It happens when a function and response is happening at same time, and is due to a message order issue before feeding to LLM. 8am: a fix is being deployed 8:30am: fix is fully deployed
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