Resolved after 1 hour 47 minutes, affecting Video Services and 3rd Party Services, on February 10, 2026.
Users are experiencing camera livestream issues from their TC2 App due to a 3rd party service issue. Our team has escalated the issue with the vendor, who is actively working to mitigate the issue. We apologize for any inconvenience. Alarm Delivery is not impacted.
Affected components
Update timeline
- investigating Feb 10, 2026, 06:35 PM UTC
Users are experiencing camera livestream issues from their TC2 App due to a 3rd party service issue. Our team has escalated the issue with the vendor, who is actively working to mitigate the issue. We apologize for any inconvenience. Alarm Delivery is not impacted.
- resolved Feb 10, 2026, 08:22 PM UTC
Systems are operational.
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