Resideo incident

AlarmNet Communicators

Resolved after 7 hours 51 minutes, affecting AlarmNet 360, on July 1, 2025.

investigating Jul 01, 2025, 05:46 PM UTC

We are investigating potential communication impact to some AlarmNet accounts using the LTEM-P communicator. We are investigating at a high priority and apologize for any inconvenience. At this time we appear to be recovering and are working to fully restore as quickly as possible. Alarm Delivery is not impacted.

Started
Jul 01, 2025, 05:46 PM UTC
Resolved
Jul 02, 2025, 01:38 AM UTC
Duration
7h 51m
Detected by Pingoru
Jul 01, 2025, 05:46 PM UTC

Affected components

AlarmNet 360

Update timeline

  1. investigating Jul 01, 2025, 05:46 PM UTC

    We are investigating potential communication impact to some AlarmNet accounts using the LTEM-P communicator. We are investigating at a high priority and apologize for any inconvenience. At this time we appear to be recovering and are working to fully restore as quickly as possible. Alarm Delivery is not impacted.

  2. resolved Jul 02, 2025, 01:38 AM UTC

    **All services are running normally.**

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