Resideo incident

AlarmNet Service Alert

Resolved after 45 minutes, affecting AlarmNet 360, on July 2, 2025.

investigating Jul 02, 2025, 07:06 PM UTC

System Affected: AlarmNet, TC2, Compass Connectivity Alert Details: We are investigating connectivity failures some users may experience with remote connections from AlarmNet 360, Total Connect 2.0, and Compass. ALARM DELIVERY IS NOT IMPACTED

Started: Jul 02, 2025, 07:06 PM UTC
Resolved: Jul 02, 2025, 07:52 PM UTC
Duration: 45m
Detected by Pingoru: Jul 02, 2025, 07:06 PM UTC

Affected components

AlarmNet 360

Update timeline

investigating Jul 02, 2025, 07:06 PM UTC

System Affected: AlarmNet, TC2, Compass Connectivity Alert Details: We are investigating connectivity failures some users may experience with remote connections from AlarmNet 360, Total Connect 2.0, and Compass. ALARM DELIVERY IS NOT IMPACTED
resolved Jul 02, 2025, 07:52 PM UTC

All services are running normally.

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