Resideo incident

Live Chat - Social Support Down

Resolved after 3 hours 45 minutes, affecting 3rd Party Services, on July 11, 2025.

identified Jul 11, 2025, 10:33 PM UTC

Our live chat and social support options are currently down due to a 3rd party outage. We are working with the vendor to restore services. Our phone support lines are fully operational. Thank you for your patience as we work to resolve with the vendor.

Started
Jul 11, 2025, 10:33 PM UTC
Resolved
Jul 12, 2025, 02:18 AM UTC
Duration
3h 45m
Detected by Pingoru
Jul 11, 2025, 10:33 PM UTC

Affected components

3rd Party Services

Update timeline

  1. identified Jul 11, 2025, 10:33 PM UTC

    Our live chat and social support options are currently down due to a 3rd party outage. We are working with the vendor to restore services. Our phone support lines are fully operational. Thank you for your patience as we work to resolve with the vendor.

  2. resolved Jul 12, 2025, 02:18 AM UTC

    All systems are operational.

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