Resideo incident

3rd Party SIM Activation

Resolved after 22 hours 27 minutes, affecting 3rd Party Services, on August 18, 2025.

monitoring Aug 18, 2025, 03:41 PM UTC

Verizon SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We have raised a ticket with Verizon and will continue to monitor for updates. Alarm Delivery is not impacted.

Started
Aug 18, 2025, 03:41 PM UTC
Resolved
Aug 19, 2025, 02:09 PM UTC
Duration
22h 27m
Detected by Pingoru
Aug 18, 2025, 03:41 PM UTC

Affected components

3rd Party Services

Update timeline

  1. monitoring Aug 18, 2025, 03:41 PM UTC

    Verizon SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We have raised a ticket with Verizon and will continue to monitor for updates. Alarm Delivery is not impacted.

  2. resolved Aug 19, 2025, 02:09 PM UTC

    All services are operational.

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