Resolved after 1 hour 27 minutes, affecting Batch Emails and Email Events and 1 more, on February 16, 2026.
This incident has been resolved. Email sending and dashboard performance are both operating normally. Thank you for your patience while we worked through this.
Affected components
Update timeline
- investigating Feb 16, 2026, 11:06 PM UTC
We're currently investigating an incident with our dashboard
- investigating Feb 16, 2026, 11:09 PM UTC
We are currently investigating increased latency in email sending. Emails are being received, though they are being sent with a delay.
- identified Feb 16, 2026, 11:32 PM UTC
We're seeing improved dashboard performance and are working on email sending latency. Emails are being received, though they are being sent with a delay.
- identified Feb 16, 2026, 11:36 PM UTC
We're continuing to investigate intermittent errors with the dashboard. Emails are being received, though they are being sent with a delay.
- identified Feb 16, 2026, 11:47 PM UTC
While emails are sending, they're currently delayed and so are the email events (delivered, opened, clicked, etc.)
- monitoring Feb 17, 2026, 12:03 AM UTC
Email sending is back to normal. All previously queued emails have been successfully delivered. While we continue to improve dashboard performance, some email events may appear as "Queued" or not yet be visible in the dashboard. This is a display issue only; delivery is unaffected.
- monitoring Feb 17, 2026, 12:27 AM UTC
Email events are now up-to-date. We're continuing to monitor the dashboard and email sending.
- resolved Feb 17, 2026, 12:33 AM UTC
This incident has been resolved. Email sending and dashboard performance are both operating normally. Thank you for your patience while we worked through this.
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