Resend incident
Delayed new team provisioning and contact webhook delivery
Resolved after 22 minutes, affecting General API and Webhooks and 1 more, on October 9, 2026.
Our team is monitoring to ensure the issue has been fixed.
Affected components
Update timeline
- identified Oct 09, 2026, 09:47 PM UTC
We've identified an issue on our infrastructure affecting new team provisioning and contact webhook delivery. Email sending and receiving is not affected. • Newly created teams may take longer to have their account resources fully setup. • Some webhooks related to contact activity are being delivered with a delay. Our team is working on fixing this issue.
- monitoring Oct 09, 2026, 10:06 PM UTC
Our team is monitoring to ensure the issue has been fixed.
- resolved Oct 09, 2026, 10:10 PM UTC
We have resolved the underlying issue and service has been resumed.
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Amazon Web Services