Reducto Outage History
Reducto is up right nowPingoru has recorded 51 incidents for Reducto: 46 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 1 of 720 (0%) |
| May 2026 | 6 | 7 of 744 (1%) |
| June 2026 | 9 | 14 of 720 (2%) |
| July 2026 | 2 | 7 of 744 (1%) |
| August 2026 | 4 | 3 of 744 (0%) |
| September 2026 | 4 | 18 of 720 (2%) |
| October 2026 | 2 | 3 of 592 (0%) |
Incidents, newest first
Minor May 6, 2026 Rolling deploy caused transient errors 19m Parsing, Studio, Extraction
Started May 06, 2026, 09:41 PM UTC· resolved May 06, 2026, 10:00 PM UTC
- identified May 06, 2026, 09:41 PM UTC
Rolling deployment started. We started observing transient failures during the deploy process.
- resolved May 06, 2026, 10:00 PM UTC
Changes were rolled back and error rate dropped to normal rates.
Minor April 8, 2026 Partially degraded Studio inferences 9m Studio
Started Apr 08, 2026, 06:18 PM UTC· resolved Apr 08, 2026, 06:28 PM UTC
- identified Apr 08, 2026, 06:18 PM UTC
We've identified an issue that is impacting fetching inference results on Studio.
- monitoring Apr 08, 2026, 06:22 PM UTC
We've deployed a fix for runs and are continuing to monitor.
- resolved Apr 08, 2026, 06:28 PM UTC
All Studio runs should now be successful.
Minor April 8, 2026 Degraded Performance on a small percentage of jobs –
Started Apr 08, 2026, 04:00 AM UTC· resolved Apr 08, 2026, 04:00 AM UTC
No vendor updates were posted for this incident.
Minor March 4, 2026 Backend Vendor reporting major outage 1h 2m Parsing, Studio, Extraction
Started Mar 04, 2026, 05:33 PM UTC· resolved Mar 04, 2026, 06:36 PM UTC
- monitoring Mar 04, 2026, 05:33 PM UTC
Our Backend vendor is reporting high error rates, impacting our Studio experience. We are monitoring the situation, and will update when resolved
- monitoring Mar 04, 2026, 05:42 PM UTC
/pipeline invocation and Studio severely impacted - Backend vendor reporting major outage
- resolved Mar 04, 2026, 06:36 PM UTC
backend incident no longer affecting product experience or /pipeline invocation
Minor February 13, 2026 temporary outage 2m
Started Feb 13, 2026, 10:38 PM UTC· resolved Feb 13, 2026, 10:40 PM UTC
- monitoring Feb 13, 2026, 10:38 PM UTC
a portion of jobs between 14:27-14:32 PST failed. All services are operational now
- resolved Feb 13, 2026, 10:40 PM UTC
all services are operational now
Minor February 12, 2026 degraded latency 3h 14m Parsing, Extraction
Started Feb 12, 2026, 05:17 PM UTC· resolved Feb 12, 2026, 08:31 PM UTC
- investigating Feb 12, 2026, 05:17 PM UTC
increased latency, unknown cause for now
- monitoring Feb 12, 2026, 06:47 PM UTC
We are monitoring the resolution.
- resolved Feb 12, 2026, 08:31 PM UTC
We've root caused and resolved database issues. Services are fully operational.
Minor January 30, 2026 elevated timeouts on a subset of jobs 52m Parsing, Extraction
Started Jan 30, 2026, 10:07 PM UTC· resolved Jan 30, 2026, 11:00 PM UTC
- investigating Jan 30, 2026, 10:07 PM UTC
The team is investigating timeouts
- monitoring Jan 30, 2026, 10:48 PM UTC
All services back up, the team will continue monitoring
- resolved Jan 30, 2026, 11:00 PM UTC
All services back to normal
Minor January 30, 2026 Investigating elevated failure rates on the API 17h 5m Parsing, Extraction
Started Jan 30, 2026, 03:04 AM UTC· resolved Jan 30, 2026, 08:10 PM UTC
- investigating Jan 30, 2026, 03:04 AM UTC
Investigating elevated failure rates.
- monitoring Jan 30, 2026, 03:13 AM UTC
We've identified the issue and deployed a fix. We are monitoring to ensure systems are healthy.
- resolved Jan 30, 2026, 08:10 PM UTC
We haven't observed any additional failures.
Minor January 23, 2026 Investigating elevated parsing latencies 3h 40m
Started Jan 23, 2026, 03:35 PM UTC· resolved Jan 23, 2026, 07:15 PM UTC
No vendor updates were posted for this incident.
Major January 16, 2026 Increased Parse Failures –
Started Jan 16, 2026, 05:54 PM UTC· resolved Jan 16, 2026, 05:54 PM UTC
No vendor updates were posted for this incident.
Minor December 17, 2025 Investigating elevated 500 errors. 1d 14h
Started Dec 17, 2025, 04:45 PM UTC· resolved Dec 19, 2025, 07:12 AM UTC
No vendor updates were posted for this incident.
Major November 19, 2025 Investigating database overload causing jobs to fail 3h 50m
Started Nov 19, 2025, 06:04 PM UTC· resolved Nov 19, 2025, 09:55 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Increased job failures due to database connection timeouts 28m
Started Nov 18, 2025, 09:36 PM UTC· resolved Nov 18, 2025, 10:04 PM UTC
No vendor updates were posted for this incident.
Minor October 24, 2025 Investigating degraded performance 42m
Started Oct 24, 2025, 08:34 PM UTC· resolved Oct 24, 2025, 09:16 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Elevated 504 Errors 1h 21m
Started Oct 20, 2025, 05:08 PM UTC· resolved Oct 20, 2025, 06:30 PM UTC
No vendor updates were posted for this incident.
Major October 20, 2025 AWS Outage 54m
Started Oct 20, 2025, 09:05 AM UTC· resolved Oct 20, 2025, 10:00 AM UTC
No vendor updates were posted for this incident.
Minor October 14, 2025 Small fraction of jobs errored to do read-only issue with DB connection –
Started Oct 14, 2025, 04:09 AM UTC· resolved Oct 14, 2025, 04:09 AM UTC
No vendor updates were posted for this incident.
Major October 11, 2025 Some jobs failing to queue –
Started Oct 11, 2025, 08:57 PM UTC· resolved Oct 11, 2025, 08:57 PM UTC
No vendor updates were posted for this incident.