Redpanda incident

Elevated authorization errors in Redpanda Cloud

Resolved after 5 hours 29 minutes, affecting Cloud Control Plane and Redpanda Serverless and 1 more, on July 31, 2026.

resolved Aug 01, 2026, 02:35 AM UTC

Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.

Started
Jul 31, 2026, 09:05 PM UTC
Resolved
Aug 01, 2026, 02:35 AM UTC
Duration
5h 29m
Detected by Pingoru
Jul 31, 2026, 09:05 PM UTC

Affected components

Cloud Control PlaneRedpanda ServerlessRedpanda Cloud Accounts

Update timeline

  1. investigating Jul 31, 2026, 09:05 PM UTC

    We are investigating reports of authorization errors affecting Redpanda Cloud. Some users may be unable to authenticate or may see permission errors when accessing clusters or the Cloud UI.

  2. identified Jul 31, 2026, 11:05 PM UTC

    Redpanda has identified and is actively mitigating an issue impacting users of our cloud platform.

  3. monitoring Aug 01, 2026, 12:45 AM UTC

    Redpanda has identified a problem that may be affecting our cloud customers. We have implemented a fix for this problem and are actively monitoring that implementation.

  4. resolved Aug 01, 2026, 02:35 AM UTC

    Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.

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