Redpanda incident
Partial outage for customers signing into cloud.redpanda.com
Resolved after 3 hours 1 minute, affecting Cloud Control Plane and Redpanda Serverless and 1 more, on September 28, 2026.
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform. Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform. We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic. Users currently signed-in remain unaffected and all data systems are fully operational
Affected components
Update timeline
- investigating Sep 28, 2026, 10:14 PM UTC
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform. Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform. We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic. Users currently signed-in remain unaffected and all data systems are fully operational
- resolved Sep 29, 2026, 01:16 AM UTC
No observed impact, and all systems are back to normal.
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