Resolved after 10 hours 17 minutes, affecting Recharge Customer Portal, on May 1, 2025.
We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
Affected components
Update timeline
- identified May 01, 2025, 12:34 PM UTC
We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
- monitoring May 01, 2025, 02:17 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- monitoring May 01, 2025, 05:57 PM UTC
We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
- resolved May 01, 2025, 10:51 PM UTC
This incident has been resolved.
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