RealVNC incident

Cloud Connectivity and Portal Issues

Resolved after 46 minutes, affecting Connectivity Service and Account authentication and 1 more, on August 13, 2026.

identified Aug 13, 2026, 01:13 PM UTC

The cause of the issue has been identified and we are currently rolling out a fix.

Started
Aug 13, 2026, 01:13 PM UTC
Resolved
Aug 13, 2026, 01:59 PM UTC
Duration
46m
Detected by Pingoru
Aug 13, 2026, 01:13 PM UTC

Affected components

Connectivity ServiceAccount authenticationPortalTeam Management Service

Update timeline

  1. identified Aug 13, 2026, 01:13 PM UTC

    The cause of the issue has been identified and we are currently rolling out a fix.

  2. resolved Aug 13, 2026, 01:59 PM UTC

    This incident has been resolved.

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