RealVNC incident

Cloud Connection Delays

Resolved after 13 hours 42 minutes, affecting Connectivity Service, on August 20, 2026.

monitoring Aug 20, 2026, 07:04 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 20, 2026, 06:34 PM UTC
Resolved
Aug 21, 2026, 08:17 AM UTC
Duration
13h 42m
Detected by Pingoru
Aug 20, 2026, 06:34 PM UTC

Affected components

Connectivity Service

Update timeline

  1. identified Aug 20, 2026, 06:34 PM UTC

    Customers may experience issues making cloud connections. We are working on this issue. We apologise for any inconvenience caused.

  2. monitoring Aug 20, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 08:17 AM UTC

    This incident has been resolved.

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