Resolved after 7 days 4 hours, affecting Team Management Service, on November 12, 2024.
A fix has been identified and a fix has been implemented. We are continuing to monitor.
Affected components
Update timeline
- investigating Nov 12, 2024, 01:11 PM UTC
We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.
- identified Nov 19, 2024, 11:29 AM UTC
The issue has been identified and we are working on a fix
- monitoring Nov 19, 2024, 11:30 AM UTC
A fix has been identified and a fix has been implemented. We are continuing to monitor.
- resolved Nov 19, 2024, 06:09 PM UTC
This incident has been resolved. We apologise for any inconvenience caused.
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