Resolved after 3 hours 22 minutes, affecting Connectivity Service and Address Book Synchronization and 1 more, on February 11, 2025.
Services are back to normal operations. We are monitoring the status.
Affected components
Update timeline
- investigating Feb 11, 2025, 11:23 AM UTC
Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.
- identified Feb 11, 2025, 11:25 AM UTC
The issue has been identified and a fix deployed. Services are returning to normal operations.
- monitoring Feb 11, 2025, 11:42 AM UTC
Services are back to normal operations. We are monitoring the status.
- resolved Feb 11, 2025, 02:46 PM UTC
The incident has been resolved. Apologies for any inconvenience caused.
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