RealVNC incident
Small number of customers may not see all cloud-joined devices
Notice Vendor's status page →
Resolved after 6 days 22 hours, affecting Connectivity Service, on March 21, 2025.
A fix has been applied to the affected customers and we are continuing to monitor the results.
Affected components
Connectivity Service
Update timeline
- investigating Mar 21, 2025, 11:11 AM UTC
A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
- identified Mar 26, 2025, 09:22 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Mar 26, 2025, 04:14 PM UTC
A fix has been applied to the affected customers and we are continuing to monitor the results.
- resolved Mar 28, 2025, 09:31 AM UTC
This incident has been resolved.
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