Resolved after 7 days 2 hours, affecting Portal, on May 12, 2025.
A fix has been implemented and we're monitoring the results
Affected components
Portal
Update timeline
- investigating May 12, 2025, 12:57 PM UTC
Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.
- monitoring May 12, 2025, 02:27 PM UTC
A fix has been implemented and we're monitoring the results
- resolved May 19, 2025, 03:08 PM UTC
This incident has been resolved.
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