Resolved after 1 day 1 hour, affecting Team Management Service, on June 2, 2025.
This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.
Affected components
Update timeline
- investigating Jun 02, 2025, 09:07 AM UTC
Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
- identified Jun 02, 2025, 10:17 AM UTC
The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.
- identified Jun 02, 2025, 01:37 PM UTC
We are restoring data for the teams affected by this issue.
- monitoring Jun 02, 2025, 06:02 PM UTC
We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.
- resolved Jun 03, 2025, 10:20 AM UTC
This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.
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