Resolved after 5 hours 5 minutes, affecting Portal and Portal and 1 more, on July 2, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
PortalPortalOn-Demand Assist - Downloads WebsiteAPI Access Service
Update timeline
- investigating Jul 02, 2025, 11:21 AM UTC
The RealVNC Connect portal website is currently unavailable. We are investigating the issue.
- investigating Jul 02, 2025, 11:23 AM UTC
We are continuing to investigate this issue.
- investigating Jul 02, 2025, 11:24 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 02, 2025, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 04:26 PM UTC
This incident has been resolved.
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