Resolved after 7 days 4 hours, on August 12, 2025.
Remediation Projects are operational, queues are being processed as expected.
Update timeline
- investigating Aug 12, 2025, 04:11 AM UTC
We have temporarily paused Remediation Projects and Goals/SLAs processing to ensure data accuracy. Our teams are working to restore full functionality.
- monitoring Aug 12, 2025, 10:01 PM UTC
We have begun the process of restoring backend processing for Remediation Projects and Goals/SLAs. To ensure platform stability, we are cautiously resuming this service in phases and are processing the backlog of events. You will begin to see projects and goals update, but full processing capacity will be restored gradually. We will post an update once services are fully operational.
- monitoring Aug 14, 2025, 01:18 AM UTC
Remediation Project updates have returned to normal, but ticketing integrations (e.g., Jira) are delayed due to a backlog. We are actively scaling up services to process this queue
- monitoring Aug 14, 2025, 11:16 AM UTC
Update: Remediation Project remain operational, ticketing integrations (e.g., Jira) are delayed due to a backlog which is being processed.
- monitoring Aug 15, 2025, 10:25 PM UTC
Remediation Projects are operational, queues are being processed as expected.
- resolved Aug 19, 2025, 09:05 AM UTC
This incident has been resolved.
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