Quatt Outage History
Quatt is up right nowPingoru has recorded 7 incidents for Quatt: 1 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Major November 18, 2025 Issues with Network 18h 36m Quatt Home Application for Installers, Quatt Home Application for Customers
Started Nov 18, 2025, 01:44 PM UTC· resolved Nov 19, 2025, 08:20 AM UTC
- investigating Nov 18, 2025, 01:44 PM UTC
Due to an ongoing Cloudflare domain outage, all Quatt API services are impacted
- identified Nov 18, 2025, 01:54 PM UTC
The issue has been identified in relation to Cloudflare's outage. We are actively monitoring the situation.
- identified Nov 18, 2025, 02:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:52 PM UTC
A fix has been implemented from Cloudflare and we are seeing services returning to normal. We will continue to actively monitor the situation.
- monitoring Nov 18, 2025, 02:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 04:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2025, 08:20 AM UTC
This incident has been resolved.
Major October 15, 2025 Issues with commissioning 1h 26m REST API, Quatt Home Application for Installers
Started Oct 15, 2025, 02:23 PM UTC· resolved Oct 15, 2025, 03:49 PM UTC
- investigating Oct 15, 2025, 02:23 PM UTC
We are receiving reports of issues during commissioning. We are investigating.
- identified Oct 15, 2025, 02:49 PM UTC
We identified the origin of the issue. We're working on a fix.
- monitoring Oct 15, 2025, 03:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2025, 03:49 PM UTC
This incident has been resolved.
Minor September 17, 2025 Issues with CIC updates 4h 11m Commander In Chief
Started Sep 17, 2025, 10:58 AM UTC· resolved Sep 17, 2025, 03:10 PM UTC
- investigating Sep 17, 2025, 10:58 AM UTC
We're receiving reports about newly installed CICs not updating. It's likely related to an issue with out update service provider. We're currently investigating.
- monitoring Sep 17, 2025, 11:27 AM UTC
We were able to trigger a new deployment and CICs are now updating. We'll monitor the situation.
- resolved Sep 17, 2025, 03:10 PM UTC
This incident has been resolved.
Major July 23, 2025 Sporadic errors in Quatt Home application 2d REST API, Quatt Home Application for Installers, Quatt Home Application for Customers, IOT Message Processing
Started Jul 23, 2025, 09:30 AM UTC· resolved Jul 25, 2025, 10:00 AM UTC
- investigating Jul 23, 2025, 11:29 AM UTC
We're investigating reports of errors in the application
- identified Jul 23, 2025, 11:32 AM UTC
Errors in the application are coming from an issue with our database configuration. Our server is sporadically failing to communicate with the database. We're looking into solving that issue.
- identified Jul 23, 2025, 11:33 AM UTC
Upgrading the database caused an unplanned downtime, causing delay in data processing. Installers are not able to proceed with commissioning since around 13:00
- monitoring Jul 23, 2025, 11:43 AM UTC
Data ingestion delays are now resolved. Database connection issue are also resolved. We'll monitor to situation to ensure it remains operational.
- resolved Sep 17, 2025, 10:56 AM UTC
This incident has been resolved.
Minor July 8, 2025 Storage outage - Insights are not available 1d 4h Quatt Home Application for Customers
Started Jul 08, 2025, 03:53 PM UTC· resolved Jul 09, 2025, 08:48 PM UTC
- investigating Jul 09, 2025, 08:36 AM UTC
Due to a mistake from out provider, one of our database is unavailable. Insights are not available in the app from 17:53 to 20:23. We're working on restoring the data. We're still investigating potential additional impacts
- investigating Jul 09, 2025, 08:37 AM UTC
The database is now back online. We're working on restoring the data. We're still investigating potential additional impacts
- monitoring Jul 09, 2025, 08:38 AM UTC
The database is now back online. We're working on restoring the data. We're still investigating potential additional impacts
- monitoring Jul 09, 2025, 09:25 AM UTC
Insights are also unavailable from 02:00 to 07:00
- monitoring Jul 09, 2025, 01:51 PM UTC
We restored the data from 02:00 to 07:00. Insights are now available for that period. We're working on restoring the data from 17:53 to 20:23
- resolved Jul 09, 2025, 08:48 PM UTC
Restoring the data from 17:53 to 20:23 will require more complex work. It will be restored in the upcoming days. This incident is now closed.
Major June 2, 2025 Database memory limit - Data ingestion issue 57m Quatt Home Application for Installers, Quatt Home Application for Customers, IOT Message Processing
Started Jun 02, 2025, 07:23 AM UTC· resolved Jun 02, 2025, 08:21 AM UTC
- investigating Jun 02, 2025, 07:23 AM UTC
We are currently investigating this issue
- resolved Jun 02, 2025, 08:21 AM UTC
Incident has been resolved.
Major May 27, 2025 Data Ingestion Outage 38m Quatt Home Application for Installers, Quatt Home Application for Customers, IOT Message Processing
Started May 27, 2025, 01:40 PM UTC· resolved May 27, 2025, 02:18 PM UTC
- investigating May 27, 2025, 02:17 PM UTC
We experiencing issues with our data ingestion pipeline. Values displayed in the app might be outdated or incoherent. Installers will not be able to complete the commissioning process.
- resolved May 27, 2025, 02:18 PM UTC
This incident has been resolved.