Resolved after 1 day 4 hours, affecting Quatt Home Application for Customers, on July 8, 2025.
Restoring the data from 17:53 to 20:23 will require more complex work. It will be restored in the upcoming days. This incident is now closed.
Affected components
Update timeline
- investigating Jul 09, 2025, 08:36 AM UTC
Due to a mistake from out provider, one of our database is unavailable. Insights are not available in the app from 17:53 to 20:23. We're working on restoring the data. We're still investigating potential additional impacts
- investigating Jul 09, 2025, 08:37 AM UTC
The database is now back online. We're working on restoring the data. We're still investigating potential additional impacts
- monitoring Jul 09, 2025, 08:38 AM UTC
The database is now back online. We're working on restoring the data. We're still investigating potential additional impacts
- monitoring Jul 09, 2025, 09:25 AM UTC
Insights are also unavailable from 02:00 to 07:00
- monitoring Jul 09, 2025, 01:51 PM UTC
We restored the data from 02:00 to 07:00. Insights are now available for that period. We're working on restoring the data from 17:53 to 20:23
- resolved Jul 09, 2025, 08:48 PM UTC
Restoring the data from 17:53 to 20:23 will require more complex work. It will be restored in the upcoming days. This incident is now closed.
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