Resolved after 2 days, affecting REST API and Quatt Home Application for Installers and 1 more, on July 23, 2025.
Data ingestion delays are now resolved. Database connection issue are also resolved. We'll monitor to situation to ensure it remains operational.
Affected components
Update timeline
- investigating Jul 23, 2025, 11:29 AM UTC
We're investigating reports of errors in the application
- identified Jul 23, 2025, 11:32 AM UTC
Errors in the application are coming from an issue with our database configuration. Our server is sporadically failing to communicate with the database. We're looking into solving that issue.
- identified Jul 23, 2025, 11:33 AM UTC
Upgrading the database caused an unplanned downtime, causing delay in data processing. Installers are not able to proceed with commissioning since around 13:00
- monitoring Jul 23, 2025, 11:43 AM UTC
Data ingestion delays are now resolved. Database connection issue are also resolved. We'll monitor to situation to ensure it remains operational.
- resolved Sep 17, 2025, 10:56 AM UTC
This incident has been resolved.
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