Resolved after 13 hours 48 minutes, affecting Channels REST API and Channels WebSocket client API and 1 more, on October 20, 2025.
Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster `mt1` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:26 PM UTC
Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster `mt1` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
- resolved Oct 21, 2025, 07:14 AM UTC
This incident has been resolved.
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