Pusher incident
Incorrect subscription changes affecting some accounts
Resolved after 19 hours 20 minutes, affecting Channels REST API and Channels Webhooks, on January 22, 2026.
All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.
Affected components
Update timeline
- identified Jan 22, 2026, 04:38 PM UTC
We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.
- resolved Jan 23, 2026, 11:58 AM UTC
All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.
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