Pusher incident

Higher latency on our AP1 cluster for some customers

Minor Vendor's status page →

Resolved after 1 day 10 hours, affecting Channels WebSocket client API and Channels presence channels and 1 more, on September 19, 2025.

monitoring Sep 20, 2025, 09:57 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 19, 2025, 09:15 PM UTC
Resolved
Sep 21, 2025, 07:54 AM UTC
Duration
1d 10h
Detected by Pingoru
Sep 19, 2025, 09:15 PM UTC

Affected components

Channels WebSocket client APIChannels presence channelsChannels Webhooks

Update timeline

  1. identified Sep 19, 2025, 09:15 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 20, 2025, 09:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2025, 07:54 AM UTC

    This incident has been resolved.

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